PUMA Moldova Delivery Terms

1. Delivery within Chisinau

Standard Delivery 

• Delivery Time: 3 business days (Monday to Friday).
• Cost: Free for orders of 750 lei or more (for orders up to 750 lei — 50 lei).
• Handover Terms: Delivered to the building entrance (no door-to-door/stair delivery). Please meet the courier at the entrance.

Fitting Service Available in Chisinau:

When using standard courier delivery within Chisinau, you can try on items before buying!

• Item Limit: Up to 5 selected items.
• Fitting Time: Up to 15 minutes.
• Exceptions: Underwear and socks are not eligible for fitting.
• Payment: You only pay for the items that fit and you decide to keep.

Express 6-Hour Delivery (199 MDL)

Need your items right away? Take advantage of fast express delivery!

• Timeframe: Within 6 hours after manager approval.
• Cost: 199 MDL.
• Schedule: Monday – Friday.
• Cut-off Time: Orders must be placed before 12:00 PM (on business days).

2. Regional Delivery (Across Moldova)

Delivery to any location in Moldova (excluding Transnistria) is carried out by FAN Courier Moldova.

• Delivery Time: Up to 5 business days (Monday – Friday).
• Cost: 80 MDL.
• FAN Courier Terms:

• • Delivery Attempts: The standard fee (80 MDL) includes 2 delivery attempts to your address.

  • Postponement Fee: If delivery is delayed by the customer more than twice, an additional fee of +80 MDL applies starting from the 3rd attempt.

  • Order Cancellation: If a confirmed order is refused upon delivery, the customer is responsible for paying the 80 MDL transportation fee.

Note: Delivery times may vary slightly depending on courier load, weather conditions, or public holidays.

3. Free In-Store Pickup

You can pick up your order free of charge at any PUMA brand store in Chisinau.

• Cost: Free.
• Processing Rules:

  • Orders placed before 12:00 PM (business days) arrive at the selected store on the same day.

  • Orders placed after 12:00 PM arrive at the store on the next business day.

• Payment Method: Online payment only when placing the order on the website.
• Pickup: Once your order arrives at the store, you will receive an SMS notification containing a pickup code.

6. Customer Guidelines

To ensure a smooth shopping experience, please keep the following rules in mind:

• Order Processing Hours: Managers process applications Monday to Friday from 09:00 to 17:30 on a first-come, first-served basis.
• Orders placed on weekends and holidays: Applications received on Saturday, Sunday, and public holidays are processed on the next business day starting at 09:00.
• Mandatory Confirmation: The courier dispatches only after phone confirmation from an operator. Please remain reachable!
• Package Inspection: Inspect the items for completeness and condition in the presence of the courier. Claims regarding appearance or missing components are not accepted after handover.
• Documentation: The courier will provide a fiscal receipt and a stamped warranty card along with your order.
• Delivery Fee Refund Policy: In the event of an order refusal or item return, delivery fees (including express delivery) are non-refundable.