PUMA Moldova Return and Warranty Terms

We strive to ensure that every purchase at PUMA Moldova brings you satisfaction. If for any reason a purchased product is not suitable, you can easily exchange it or request a refund in accordance with the legislation of the Republic of Moldova (Law No. 105-XV dated 13.03.2003 "On Consumer Protection").

1. Return Terms and Conditions

You can return or exchange non-defective items within 14 calendar days from the moment of receiving your order or purchasing in-store.

Returns are accepted provided that:

• The product has not been used (worn items are non-returnable).
• The original condition, packaging, factory tags, and seals are fully preserved.
• A receipt or other proof of purchase is presented.
• These rules also apply to items from the Sale and OUTLET sections.

Important: Keep your receipts to ensure you can return or exchange your purchased items!

Return channels based on purchase method:

• In-store purchases: Must be returned exclusively to PUMA retail stores. They cannot be processed through the online store.
• Online purchases (puma.md): Must be processed through the online return system.

2. Non-Returnable and Non-Exchangeable Items

In accordance with Moldovan Law No. 105-XV "On Consumer Protection," the following non-food product categories of proper quality are not eligible for exchange or return:

• Sewn and knitted underwear (undergarments, swimwear, sports bras).
• Hosiery (socks, gaiters, footies).
• Bedding.

3. Return Instructions for Chisinau Residents

In-Store Returns (for both online and offline purchases)

You can return items to any official PUMA brand store in Chisinau:

• 139B Decebal Blvd.
• 21 Arborilor St. (Shopping MallDova, 3rd Floor)
• 6 Dimitrie Cantemir Blvd.

Procedure for returning online purchases:

1. Fill out the [Return Form] on the website.
2. Pack the item along with the receipt.
3. Wait for instructions from an operator or deliver the item to the store/office yourself.

Note: Shipping fees (including express delivery) for returning non-defective items are non-refundable.

4. Return Instructions for Regional Customers in Moldova

Customers outside Chisinau can choose from two return methods:

Method 1: In Person at a Retail Store

Visit any official PUMA retail store in Chisinau with the receipt and item in its original condition.

Method 2: Via Courier Service ("GHS-COM" S.R.L.)

1. Submit a return request via the [Return Form] on the website.
2. Packaging Requirements: Shoe boxes or branded product packaging must be sealed inside an additional outer bag. Unsealed packages will not be accepted by the courier service.
3. Courier pickup for returns is paid by the customer (70 MDL).

5. Refund Methods and Processing Times

Refunds are processed within up to 14 calendar days after the returned item is received and inspected at the warehouse.

• Online Card Payments: Funds are automatically credited back to the bank card used for the transaction. A confirmation email will be sent once completed.
• Cash on Delivery: You can select your preferred payout method:

• • Cash in-store: At any PUMA retail store in Chisinau (application filled out on-site).

  • Bank transfer (MDL): Complete the website request, print and sign the emailed return form (unsigned forms are invalid), and include it with the returned item and receipt. Accounts must be in Moldovan Lei (MDL).

  • Postal cash on delivery: Issued via a website request.

Note: "GHS-COM" S.R.L. is not responsible for processing delays by your issuing bank. If funds are not received after 14 days, please contact your bank with your return confirmation email.

6. Warranty and Defective Item Claims

All products come with an official 30-day warranty from the date of purchase.

• Warranty Coverage: Claims are accepted within 30 days for items with hidden manufacturing defects or flaws not caused by consumer misuse.
• Claim Process:

• 1. Submit a complaint/claim to the seller.

  2. Provide the item, a copy of the receipt, and the warranty card (if applicable).

  3. The product is submitted for technical evaluation.

• Resolution: Upon confirmation of a manufacturing defect, the seller will eliminate defects, offer a proportionate price reduction, or issue a full refund within up to 14 calendar days of claim submission.

How to File a Defect Claim:

For defective items purchased on the PUMA Moldova online store, contact Customer Support:

• Phone: +373 76 003 800
• Email: [email protected]